It seems the main complaint was the pushing of sales, namely pre-orders, over customer service.
With the option to download hit video games at reduced prices via Steam or shopping for better deals via Amazon, you can see how increase sells are becoming increasingly important to Game Stop.
“Priority is placed on sales instead of games and customers, pushing people to pre-order games can place them in a situation where they spend good money on a bad game with no possibility of a refund, business’ models place customers at a disadvantage.”
I myself can relate to this. After turning down the particularly chubby senior game adviser, who asked me about 3 different upcoming games I might want to pre-order, I saw a tear roll down his supple cheeks. And I knew that he would be whipped severely and his equally pudgy children wouldn't eat tonight.
Another common complaint was the store's buy back policy on games. Not only are they a bit unfair to the consumer, but even unfair to their own employees.
All in all, with better deals and more convenient options elsewhere, I'm afraid Game Stop represents what Blockbuster did for movie rentals: increasingly obsolete. Only time will tell if it'll eventually follow the same path.
...the GameStop manager trades his games at that Best Buy because, even with his employer bonuses, he still gets a worse deal with his own store. Not even the perks are perks, apparently.
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