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HELP ME PLEASE; ESO crashing after "Play"!

* * * * * HELP ME PLEASE; ESO crashing

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  • Member
  • 2 Posts
I have been receiving this problem for the past 3 days and now this is pissing me off to an unimaginable extent. I purchased the Imperial Edition a month ago, and started my subscription just right now- 2 days ago. Firstly, after downloading the game through Steam, the launcher opens. okay, so it starts downloading. Afterwards, it gets stuck on 3% for 4 HOURS. So then, I resolve this issue, will a couple of more freezes coming in. Everything is fine because I'm really excited to play. THEN, the game finally finishes downloading. Updates, and core-game is finishes, and I press the play button. 

Black screen appears for 3 seconds, and ERROR MESSAGE is received. "We're sorry but the Elder Scrolls Online has quit unexpectedly". So I do a little research, and after reading about 200 posts off various forums, I've tried; EVERY. POSSIBLE. THING. 
I ran the game as admin, updated my DirectX, updated my drivers, repaired the whole game, checked for updates, changed the script .txt file in documents- and now the same message is coming again and again. I am so sick and tired of this. Can someone PLEASE tell me a solution, I am DYING over here, that's like 70$ gone down the drain. PLEASE HELP ME I BEG YOU.

eso encountered a fatal error. (Error 11)
Description: Client Fatal Error

version = 0.01

ProductName = eso
Version = eso.live.
branch = live
client.executablebits = 32
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2015-01-23T16:39:03.801Z
client.timestamp = 2015-01-23T16:39:06.504Z -frme 0-
computer.name = THEARK
computer.user = hamza_000
cpu.arch = 0
cpu.count = 8
cpu.level = 6
cpu.type = 586
data.depotid = 4000
data.dir = H:/Games/Steam/steamapps/common/Zenimax Online/The Elder Scroll
data.syncm = databuild
data.version = 0.win.0.live.1052206
exe.buildnum = 1103452
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 11
fe.descrip = Client Fatal Error
gfx.description =
gfx.deviceid = 4993.275976414.162
gfx.driver = NVIDIA GeForce GTX 750
gfx.vendorid = 4318
mem.physical = 8158
os.osbits = 64
os.platform = windows
os.version = 6.2.9200.
ptime = 0
reportfield.ver = 3
version.major = 1
version.patch = 5
version.subpatch = 7



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  • Admin
  • 4,462 Posts

Honestly, I'm not sure what else you can try. You should contact the official customer support via email or phone. They should be able to help you.



  • Member
  • 2 Posts

^ Contacted them 54135433213 times idk what they're doing.  :mellow:



  • Admin
  • 4,462 Posts

Have you tried completely uninstalling the game and then reinstalling?



  • Member
  • 327 Posts

I'll try giving you some suggestions rapid-fire-like. See if any of these seem likely.


No extra hard drive space.




Your hard drive is full of bad sectors.

Must be run as administrator.

ESO folder in Documents needs to be deleted.


And, of course, what David said.


But quite honestly, my best advice to you would be to cut your losses, don't fund Zenimax, and go camping.


  • Guest

did you fix it, I am in the same hell, how did you do it? PLEASE

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